I initially read a positive review from a dermatology school about the product. They had a buy one/get one sale with a neck piece, so I bought a few as gifts. After a week, I tried to reach out to the company for tracking, only to find customer service lacking, which made me anxious after seeing negative feedback online. To be safe, I ordered a cheaper alternative from a third-party seller, planning to gift it instead. Thankfully, both masks arrived separately a few days later, and I was relieved and pleasantly surprised! They worked right out of the box and appeared to be of good quality, arriving in attractive packaging. Their sale was even better than I expected, with an extra mask included. So far, the product works well and is far superior to the cheaper alternative. While the alternative had a remote, it was corded and could only be used while plugged in. In contrast, this product is cordless! It shuts off after about 15 minutes for safety, which I appreciate. It charges quickly, is easy to use, and the instructions are clear. I'm really enjoying it! My only minor concerns are the lack of customer service and that the strap could be stronger. I would also like to see protective eye covers included. It's advisable to wash your face before and after use, perform a quick skin sensitivity test, and apply a serum before use for optimal results. Overall, I'm quite satisfied with my purchase!
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