We have been with Regions for over 20 years, and they have never put the customer first. We had over $12,000 taken from our account that Regions did not flag or contact us about. When I called on Monday, the representative said they would get back to us in 10 days. Are we serious? Ten days to address that amount of money lost for a family of four is insane. What is someone supposed to do? It has now been three days, and Regions has yet to reach out or even look at the claim. They have no policy in place for families affected by this. It's absolutely ridiculous. We were talking to another bank in town, and they said they would provisionally put the funds back while they investigate so people wouldn't be in this situation. Considering how large Regions is, it's very sad they treat their customers this way. I don't care about your policy; your job is to protect and support others. We will be moving our money.
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