Today was my first and last time visiting this hair salon Regis! Horrible experience, zero customer service. I have shown a photo of what I wanted and the lady Shirley said “I will make it beautiful for you “ well it was anything but beautiful… totally wrong hairstyle not what I asked for I had to question everything she did as I could see she is doing something else not what I asked. And the worst part is highlights, I wanted blonde almost white thick strings so it’s visible what I got it’s orange/ brown thin highlights! I just hated it so much I nearly burst into tears from disappointment. When I said to her I didn’t like it and I was disappointed and not happy she just ignored me and everything I said just presented me bill of £150 ! No apology no compensation or good will gesture …Nothing ! Horrible experience and now I have to pay another £150 elsewhere to fix what she messed up.
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Regis Salons have over 130 UK Salons with qualified hairstylists and beauty therapists. Visit your nearest salon for the latest Styles, Colour & Trends.
