LV car insurance paid OVER £3000 for a claim for two superficial scratches. The owner of the damaged vehicle accepted the extent of this damage but submitted a claim for a 'write-off' to include pre-existing substantial damage. The Ombudsman service assessed LV's conduct as fair but repeatedly refused to answer plain questions about the assessment process used to determine the validity (or in this case non-validity) of the claim. I see that my 1* review is widely replicated by others. This FCO is clearly biased and designed to protect providers - insurers, banks etc - rather than providing a dispassionate assessment of submissions. Why should taxpayers pay for this appalling, shabby, outfit?
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