I am extremely disappointed with the lack of response and assistance from the Financial Conduct Authority (FCA) regarding a complaint I filed three months ago.On 12th December 2024, I submitted a formal complaint against Bosch over a faulty Bosch Series 2 7kg washing machine (purchased for £399), which experienced a critical electronic failure just after two years. Despite multiple attempts to resolve the issue directly with Bosch, their response was unsatisfactory. They refused to offer compensation or a fair resolution, forcing me to purchase a new washing machine.I turned to the FCA for advice and intervention, seeking help to obtain a refund or compensation based on the Consumer Rights Act 2015. I provided all necessary documentation, including proof of purchase, product details, and correspondence with Bosch.However, after three months, I have received no reply, no update, and no resolution from the FCA. The complete lack of communication and failure to assist in this matter is unacceptable. I expected a much higher standard of service and support from a government body that is supposed to protect consumer rights.As it stands, I am left with no recourse for the financial loss and inconvenience caused by Bosch’s defective product and their poor customer service. I would strongly advise anyone considering seeking assistance from the FCA to be cautious, as their response time and support appear to be severely lacking.David Gale
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