After facing problems with an order not arriving at the store, followed by delays, I was left in the dark. However, the support team, particularly a representative, reached out promptly after I left my feedback. They investigated the delivery issue with the courier service and maintained communication throughout. I received a £25 e-voucher for the inconvenience within 48 hours. Unfortunately, the order was ultimately lost and out of stock, which was a first for me with this company and their delivery partner. Nonetheless, I appreciated the quick response. I'm sure that had I visited my usual store, the staff would have resolved the matter efficiently. Thank you for your assistance!
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