I initiated the online sale of a smartphone on December 9, 2025. After selecting “minor signs of use” and “perfect functionality,” I received an offer with a 10-day payout on the platform. Shipping the device via the courier arranged was smooth and problem-free. After sending it in, I received feedback for the first time only 5 days later. In this feedback, the appraiser stated that I had indicated “perfect cosmetic condition,” but they claimed there were intensive signs of use. Consequently, they reduced the original offer by 10%, extending the payout period. Unfortunately, I had canceled other appraisals in the meantime, so I accepted the lower offer for a device that was in particularly good condition. The device had been used carefully, always kept in a protective case, and all functions worked perfectly. Cosmetic appearance is highly subjective. My evaluation was based on the platform’s sample descriptions, while the appraiser provided a subjective evaluation that could not be disputed. The only options were to accept the offer or request the device back, possibly incurring extra shipping costs.
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