I bought a smartphone in “excellent” condition, advertised as having undergone thorough checks. However, the phone arrived with a malfunctioning microphone. I sent it back for repair, but it was returned to me a week later without any explanation or repair report. The microphone still didn’t work. When I reached out to customer service, they offered no apology and showed no intention of resolving the issue — they simply told me to withdraw my purchase and return the phone if I wasn’t satisfied. I will never buy from them again.
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