I started the online sale of a smartphone on December 9, 2025. After selecting 'minor signs of use' and 'perfect functionality,' I received an offer with a 10-day payout timeframe through the online platform. The shipping process via the courier arranged by the service was smooth and hassle-free. However, after sending the device, I received feedback for the first time only 5 days later. The appraiser claimed that I had indicated 'perfect cosmetic condition,' but they assessed the phone to have significant signs of use. Consequently, they reduced the original offer by 10%, which also extended the payout period by the same amount of time. In the meantime, I had cancelled other appraisals, so I reluctantly accepted the lower offer for a phone that was in particularly good cosmetic condition. The device had been cared for by my spouse, always kept in a protective case with a screen protector, and all functions were working perfectly. Cosmetic appearance is quite subjective. My evaluation was based on the service's sample descriptions, while the appraiser provided a subjective assessment that was hard to contest. The only options were to accept the offer or request the device's return, which could lead to additional shipping costs.
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