For the one-person sauna we experienced some glitches in the process. But now, after using it for almost a month, we feel it was totally worth it! We ordered in November and they charged right away. But we didn't receive it until late January. We did receive some updates from their concierge service.
But when we requested assembly instructions via e-mail and phone messages, there was no response. Only after I posted a negative review, I received a concierge contact that was very responsive. He sent a clear video for assembly and even offered to send an assembly person for a charge.
But I hired a skilled local sauna technician to assemble. (There is no way a non-tech person of a mature age can do this.) Also I hired an electrician because the unit requires two plugs: one for heaters/one for red light panel. The plugs wires are only about 6-7 feet, so you have to plan for power. We were already using the 12 amps for a cold plunge, so we had to route another power source. So finally in February we had lift off.
The features on this compact unit are quite impressive: Salt lights, multi colored lighting panel, separately operable heating panels, air ozone unit, time and temp adjusters, bluetooth music capable, comfortable seat, and nice wood. A luxury level sauna.
We go back and forth between cold plunge and sauna. We need to dry ourselves completely and sit on a towel because the instructions imply not suitable for water usage. But we really feel transformed and blissful after a few times back and forth. It is a true health spa experience at home. We LOVE it.
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