Review Time
For the one-person sauna we experienced some glitches in the process. But now, after using it for almost a month, we feel it was totally worth it! We ordered in November and they charged right away. But we didn't receive it until late January. We did receive some updates from their concierge service.
But when we requested assembly instructions via e-mail and phone messages, there was no response. Only after I posted a negative review, I received a concierge contact that was very responsive. He sent a clear video for assembly and even offered to send an assembly person for a charge.
But I hired a skilled local sauna technician to assemble. (There is no way a non-tech person of a mature age can do this.) Also I hired an electrician because the unit requires two plugs: one for heaters/one for red light panel. The plugs wires are only about 6-7 feet, so you have to plan for power. We were already using the 12 amps for a cold plunge, so we had to route another power source. So finally in February we had lift off.
The features on this compact unit are quite impressive: Salt lights, multi colored lighting panel, separately operable heating panels, air ozone unit, time and temp adjusters, bluetooth music capable, comfortable seat, and nice wood. A luxury level sauna.
We go back and forth between cold plunge and sauna. We need to dry ourselves completely and sit on a towel because the instructions imply not suitable for water usage. But we really feel transformed and blissful after a few times back and forth. It is a true health spa experience at home. We LOVE it.
I got the chair a few days ago and there's a lot to explore, but I absolutely love it. It offers various massage options and provides an automatic massage as soon as you power it on, which is fantastic. I highly recommend it!
The delivery service was very disappointing. I paid for premium delivery to my chosen room, but two different companies denied it. In the end, I had to pay extra for help to move the chair upstairs, despite spending a lot on it. There are other options available for half the price with similar reviews. I expected excellent service due to the high cost, but that was not the case. I feel misled after paying so much for a chair that came with such poor customer support, which forced me to arrange help after rescheduling my work twice.
The delivery service was extremely disappointing. I paid for white glove delivery to my preferred room, but this was refused by two different companies. Ultimately, I had to pay additional costs for help to bring the chair upstairs, despite spending a significant amount on this chair. Other chairs are available for half the price with equally good reviews. I expected outstanding service given the high price, but that was far from the reality. I feel cheated for having paid so much for a chair that came with such poor customer support, leading me to seek help after rearranging my schedule twice.
Caution to potential buyers! This company makes promises but fails to deliver. I paid extra for in-home setup, only to be informed that it’s not available in my area, and now they refuse to refund the $250. They will only offer a $100 refund or a massager valued at $250. They guaranteed delivery within 8-10 days, yet we are nearing a month without receiving the chair, and they have already charged my account. This feels like a fraud!
It has been nearly a year since my chair arrived. The setup was straightforward—just plug it in and sit down. It’s been used by me, my partner, our adult children and their spouses, as well as by friends and family. I turn to it when I’m in pain or stressed. It can help you relax or prepare for sleep. We all agree it deserves 5 stars!
This purchase has been incredibly easy and rewarding. It has truly transformed my life, being the only solution I’ve found for relief from lower back pain. Surgeries, medications, chiropractic care, and massages have offered little relief. My chair is my daily go-to for comfort! I absolutely adore it!
I’ve had my massage chair for over a year now, and I genuinely enjoy it. I’m still figuring out all the settings since there are many. The chair provides an intense massage, so I added some padding due to its strength. It massages from shoulders to feet, including arms and hands. I highly recommend it to anyone seeking a great massage for relaxation or relief from aches. The price point is also competitive with other chairs that seem less functional.
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