I cannot recommend this company to anyone. Ordering a refrigerator turned into weeks of stress and frustration. I placed my order on December 6, 2025, expecting delivery on December 10, but was told it wouldn't be possible and was rescheduled for December 15. I accepted that, but then ArrowXL messaged me about an earlier delivery on December 13. I rearranged my plans and waited, only for the delivery not to happen. I received a call later promising delivery on December 15, but instead, I was told to rebook. The next date was December 17. Contacting ArrowXL was futile; the chat didn’t work, and calling took forever. I reached out to the seller through the platform and waited over 2.5 hours for a response, only to be told there was an 'unsuccessful delivery attempt,' implying it was my fault. When I explained, I got no response. I rebooked for December 17, but the seller changed the date again to December 18 without my consent. This service is completely unacceptable. Broken promises, no communication, and no accountability from the seller or ArrowXL. If you value your time and sanity, avoid this seller.
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Established in 1960, RELIANT have over 60 years’ experience in supplying the latest home electrical equipment at great prices and supported by first-class customer service.
As one of the UK’s leading retailers in our sector, we have a rich history of delivering excellence. But we don’t just sell products, we deliver, install and support with product knowledge throughout the customer journey and that’s why they keep coming back to us.
We're committed to bringing customers the widest choice of top brand electricals available via our online digital channels and showrooms.
We pride ourselves on delivering excellent customer service and are dedicated to looking after our customers. Our team of friendly and knowledgeable advisors work hard to make every customer feel valued and are always on-hand to answer any enquiry.
At Reliant we have excellent relationships with the leading electrical suppliers, enabling us to offer the top brands for televisions, washing machines, dishwashers, fridges, freezers and many other electrical items.
We’re proud of the service we deliver across each team and that’s down to our people, highly capable colleagues, fully committed to customer satisfaction.See more
