I ordered a washing machine and dishwasher on 22/12/25 for delivery on the 24th, and everything seemed fine initially. On the 23rd, I received a text indicating I would get a message later with a time slot. However, at 6:57 PM that day, I got a message saying, 'sorry we can't deliver tomorrow,' just as the web chat closed and the phone lines were about to shut down. I woke up early on the 24th to chat online, only to find that my items arrived late at 11:37 PM and 11:54 PM the previous night. The representative informed me that they didn’t reach the local delivery hub in time for sorting, despite what the tracking indicated. I explained my situation, mentioning my broken washing machine and my child’s specific needs regarding laundry. Their response was to 'take it up with the seller,' and I was given a new delivery date of 30th December. This is unacceptable; I chose the service for timely delivery before Christmas, and now I face a week-long wait due to their delays. I'm incredibly dissatisfied and now have to figure out alternative arrangements while trying to get my money back!
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Established in 1960, RELIANT have over 60 years’ experience in supplying the latest home electrical equipment at great prices and supported by first-class customer service.
As one of the UK’s leading retailers in our sector, we have a rich history of delivering excellence. But we don’t just sell products, we deliver, install and support with product knowledge throughout the customer journey and that’s why they keep coming back to us.
We're committed to bringing customers the widest choice of top brand electricals available via our online digital channels and showrooms.
We pride ourselves on delivering excellent customer service and are dedicated to looking after our customers. Our team of friendly and knowledgeable advisors work hard to make every customer feel valued and are always on-hand to answer any enquiry.
At Reliant we have excellent relationships with the leading electrical suppliers, enabling us to offer the top brands for televisions, washing machines, dishwashers, fridges, freezers and many other electrical items.
We’re proud of the service we deliver across each team and that’s down to our people, highly capable colleagues, fully committed to customer satisfaction.See more
