Stay Away from Reliant! They're horrible. I was with Pulse Power previously and was force pushed to Reliant. I was told that everything on my bill stays as is and nothing changes until the contract ends. But I see some new charge "Gross Receipts Tax Reimbursement" charge from Reliant that was never charged by Pulse Power. Reliant mentioned that they always have that charge and will not be waived. I requested cancellation of my contract with Reliant and I wouldn't want to continue with Reliant, but they mentioned that I need to pay about $400 in early termination fees. I was helpless and I couldn't do much, so stayed with them.I noticed drastic usage changes after moving to reliant and noticed that my bills started going crazy higher; so I contacted Reliant requesting to switch my plan to Free Nights plan; but they mentioned that I will have to pay the ETF $300 to switch to that plan; so weird why I would pay ETF when I am planning to move to a different plan with the same provider.After all this, I thought it does not makes sense to even be with Reliant especially with such horrible customer service and tried have a conversation for the final time with an agent to see if they can waive my ETF or at least give me a reduction in the ETF and they said no. So, I moved to a different provider and was ready to pay an ETF.I was then called back by an agent from Reliant asking for feedback and I provided them the feedback about their reps asked me to pay ETF to change to a different plan with the same provider. That rep said that she is sorry to hear that and mentioned that it would not have happened that way, if I would have spoken to a supervisor and asked if i can switch back and stay with them and they can waive the ETF to move to the plan that I requested. I informed her that I didn't want to come back especially due to the horrible customer service, additional charges, miscommunication, etc from Reliant. But, I mentioned that I can give them a try in future, provided they take care of my ETF (waive completely or partial). She mentioned that she will discuss with a supervisor about my experience and will have then call back and help with my ETF (partially if not full).I haven't heard back from them again and I called customer service asking if they have any update on this and the response was, there is no way to waive or reduce ETF once you moved out to a different provider. I asked them what is the use for the feedback and the rep mentioned that she is not at all happy with the way this was taken care and promised me to talk to the supervisor and said will take care of the ETF (partial if not full). And this agent says, it is just a feedback call. So, what does feedback mean? It is just to waste customer's time? All I can say is; Reliant is a ripoff, will avoid them for life and will let my friends and family know about my experience with them and will ensure that everyone that I know of stays away from them. RIP Reliant Energy!
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Reliant Energy is an American energy company based in Houston, Texas.
