Review Time
I had a terrible experience with Reliant Energy involving massive, inaccurate charges for vacant properties and extremely poor dispute handling.
Reliant billed nearly $900 in one month for two properties that were completely vacant, with no occupants and no appliances. When I formally disputed the charges and requested a meter investigation, Reliant refused to initiate one, claiming it had to be handled by Oncor—despite Reliant being the retail provider responsible for coordinating billing investigations.
Instead of investigating, Reliant simply sent generic “consumption reports” and reported the disputed balance to credit bureaus, damaging my credit while the dispute was still unresolved. There was no explanation for how thousands of kWh could be consumed in empty homes, no verification of meter assignment, and no effort to resolve the issue fairly.
Customer service responses were dismissive and deflective, and I was forced to escalate the matter to the Public Utility Commission of Texas and credit bureaus just to protect myself.
If you value accurate billing, proper dispute resolution, and responsible credit reporting, be extremely cautious with Reliant Energy. This has been one of the most frustrating utility experiences I’ve ever dealt with.
I had an extremely disappointing experience with the service. I signed up through a sales representative at a retail location on 12-01-2023, and we agreed that my service would activate only after my previous electricity contract concluded. Unfortunately, the company did not honor this agreement, resulting in a cancellation fee from my previous provider. After numerous calls with the representative, I was repeatedly assured that I would be reimbursed for this fee. I followed all the necessary steps and submitted the required information, but nothing was resolved. Additionally, the representative charged me $80 upfront without clearly stating that it was non-refundable. Overall, the experience felt misleading, communication was lacking, and the commitments made during the signup process were not fulfilled. Based on my experience, I do not recommend this service.
I have been a customer for over 3 years always paid my bill I had surgery been off work for 13fays I need an extension for 4 days and they wouldn’t even help me out I think I should look for another provider this doesn’t make any sense to me hoe they can’t help
Abject cruelty. Cut off electricity again without warning because I disputed their cruel and punitive letter of disconnect fees - which I never got! I am on fixed income and they are intent on destroying me through these cruel pranks.forced to pay disputed fees without recourse. I call this extortion. No rights?
Scam, the sales agents in Wal-Mart took advantage of a mentally challenged young man. My son has autism, and he reside in a state group home. There is no need for him to have any service in his name. Also talking to you, you know automatically he is incapable to understand things. He was signed up for service, his social worker helped make call to stop service but they still want to charge him a cancelation fee. I his mother and representative payee called and spoke to a supervisor and was given a fake email address emailCIMSSupport at energy dot com to send documents to and if I do not get the account switched in my name or someone else name they will keep this on his record and still charge him. I do not want or need their services. I had googled the email address and found that The email address CIMSSupport at energy-dot-com is likely a phishing scam and not a legitimate contact for a company or government agency. The .energy.com domain is not a known entity for CIMS and has been associated with other scam emails. From the AI review,
Reliant.com (USA) – Service Experience FeedbackReliant.com has been the worst service provider I have ever dealt with. I requested electricity service for my apartment in Midtown, Houston, TX in September 2025. Initially, they entered my address incorrectly. When I asked them to correct it, instead of fixing the existing service, they created a new account with the corrected apartment number and charged me twice — once for the original request and again for the so-called correction.When I reached out to their customer service via web chat, the representatives appeared completely unprepared and unable (or unwilling) to understand my issue. As a business professional who travels frequently, I rely on autopay billing to save time. I only stay in the US for about 60 days at a time before traveling back to China, so efficient service is extremely important to me.On October 4, 2025, I again contacted their web chat support, but my issue still remains unresolved. Based on this experience, I would never recommend Reliant.com to anyone who values their time and expects reliable service.
Stay Away from Reliant! They're horrible. I was with Pulse Power previously and was force pushed to Reliant. I was told that everything on my bill stays as is and nothing changes until the contract ends. But I see some new charge "Gross Receipts Tax Reimbursement" charge from Reliant that was never charged by Pulse Power. Reliant mentioned that they always have that charge and will not be waived. I requested cancellation of my contract with Reliant and I wouldn't want to continue with Reliant, but they mentioned that I need to pay about $400 in early termination fees. I was helpless and I couldn't do much, so stayed with them.I noticed drastic usage changes after moving to reliant and noticed that my bills started going crazy higher; so I contacted Reliant requesting to switch my plan to Free Nights plan; but they mentioned that I will have to pay the ETF $300 to switch to that plan; so weird why I would pay ETF when I am planning to move to a different plan with the same provider.After all this, I thought it does not makes sense to even be with Reliant especially with such horrible customer service and tried have a conversation for the final time with an agent to see if they can waive my ETF or at least give me a reduction in the ETF and they said no. So, I moved to a different provider and was ready to pay an ETF.I was then called back by an agent from Reliant asking for feedback and I provided them the feedback about their reps asked me to pay ETF to change to a different plan with the same provider. That rep said that she is sorry to hear that and mentioned that it would not have happened that way, if I would have spoken to a supervisor and asked if i can switch back and stay with them and they can waive the ETF to move to the plan that I requested. I informed her that I didn't want to come back especially due to the horrible customer service, additional charges, miscommunication, etc from Reliant. But, I mentioned that I can give them a try in future, provided they take care of my ETF (waive completely or partial). She mentioned that she will discuss with a supervisor about my experience and will have then call back and help with my ETF (partially if not full).I haven't heard back from them again and I called customer service asking if they have any update on this and the response was, there is no way to waive or reduce ETF once you moved out to a different provider. I asked them what is the use for the feedback and the rep mentioned that she is not at all happy with the way this was taken care and promised me to talk to the supervisor and said will take care of the ETF (partial if not full). And this agent says, it is just a feedback call. So, what does feedback mean? It is just to waste customer's time? All I can say is; Reliant is a ripoff, will avoid them for life and will let my friends and family know about my experience with them and will ensure that everyone that I know of stays away from them. RIP Reliant Energy!
They will reward those that turn down their thermostats in the Texas summer, but for someone like me that already keeps the thermostat higher they don’t care. At this time in the morning my thermostat is at 82f, and around 12pm I move it down to 81f. Around 2pm it goes to 80f and usually stays there all night. I called in a while back and asked if I would get a discount because they had a program turn your thermostat up 4 degrees, I believe, and you would get something…I forget what it was…I just received an email saying reduce electricity and get to earn bill credits…Punish those that don’t run their ac a lot and reward those that do, but will turn it up.. Makes 0 sense…They do have a good solar panel plan….Reliant…Reward those of us that use electricity less all the time too….
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Reliant Energy is an American energy company based in Houston, Texas.
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