I had an extremely disappointing experience with the service. I signed up through a sales representative at a retail location on 12-01-2023, and we agreed that my service would activate only after my previous electricity contract concluded. Unfortunately, the company did not honor this agreement, resulting in a cancellation fee from my previous provider. After numerous calls with the representative, I was repeatedly assured that I would be reimbursed for this fee. I followed all the necessary steps and submitted the required information, but nothing was resolved. Additionally, the representative charged me $80 upfront without clearly stating that it was non-refundable. Overall, the experience felt misleading, communication was lacking, and the commitments made during the signup process were not fulfilled. Based on my experience, I do not recommend this service.
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Reliant Energy is an American energy company based in Houston, Texas.
