UPDATE: After multiple unsuccessful emails and calls to customer service, I contacted the CEO, Rich Ransom (yes, that is his real name). I was surprised by how quickly he responded. Not only did he apologize profusely, but he issued me an immediate refund. While dealing with the staff was a frustrating and unsatisfactory experience, he understood the issue immediately and made things right. I changed my original 1-star rating to 4-star as a result. I ordered a ReliefBand on July 4, 2023, for my wife, who is recovering from a hip replacement. As of July 18, I still have not received the product. According to the tracking information, the order is listed as "unfulfilled" no shipping information.I contacted the company and received an email in which they stated, "Due to the global supply chain issues and carrier delays, orders have been taking longer than usual to process and ship, and we do sincerely apologize for the delay. We have located your Order#xxxxxxx and see that your order is currently in processing and should be shipping shortly. You will receive an email with tracking once your order ships. We appreciate your patience with this process. Please reach out to us with any further questions!"I responded that the order is not listed as "in processing" but rather as "unfulfilled." I also stated there was no indication on their website that there would be delays in fulfilling orders. I said that their response was unsatisfactory and that I would like more specific information regarding a shipping date as well as some form of compensation since they've had my over $200 with no indication that the product is even available.The response I got was a repeat of what I got before, that my order is "currently in processing and will be shipping out shortly." I have no idea what that means. I reminded them that according to their own tracking information that the order is still listed as "unfulfilled."I've asked for a refund and have not received a response. I have no idea if this product works, and at this point, I really don't care. They seem to want customers' money well in advance of being able to ship the product. The fact that they don't inform customers in advance of delayed shipments and don't provide any real information about timelines is unacceptable.
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Reliefband is the first FDA-cleared wearable device for the treatment of nausea with hundreds of thousands of satisfied users worldwide. Originally designed for use in hospitals and with over 50 clinical trials, Reliefband is the go-to solution for 100% natural, fast-acting, and long-lasting nausea relief. Our full assortment of products offers drug- and side-effect-free relief for motion sickness, morning sickness, seasickness, hangovers, chemotherapy-, migraine-, and anxiety-induced nausea.See more
