I am really let down by the service. I placed my order on 29th November and still haven't received it. I've emailed three times, tried to comment on social media (comments are disabled), and left a direct message. I received an email saying my order was dispatched, but the tracking shows it's still expected. The customer service representative mentioned the loss of a key team member, but it wasn’t clear if it was due to bereavement or a job change. While I understand that these things happen, this issue has been ongoing even before their busy sale period. I hate to write negative reviews, especially since I appreciate their mission, but I can't recommend this service due to the communication issues, misleading delivery timelines, and lack of clarity regarding refunds.
Claim your business profile now and gain access to all features and respond to customer reviews.
