Order not fulfilled
I placed an order on 12 January for a dress. I did not receive an order number, simply a 'welcome to RELR' email. A few days later I received an email from Evri to say it was 'expecting' my RELR order. However, that's not been updated since. Customer support emailed once to say that they are 'looking into it' following two messages from me requesting help, but I've had no update since (despite me chasing twice).
This is my first order with RELR and I'm very disappointed. I would advise others to avoid this site until RELR improves its customer service. I'll be seeking a refund through my bank unless a resolution is offered promptly.
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