The representatives who call back after you submit a diagnosis can be quite frustrating, acting as if the work should be done for free. I've been dealing with them since July, and while it was manageable initially, they have become increasingly demanding. They expect me to replace a toilet for a mere $60, which is unrealistic given the costs of parts. Plumbing is essential, not a luxury. They often send unlicensed individuals for plumbing work, taking the diagnostic fee and leaving clients with unresolved issues. I want to know how to report this service for their practices.
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