I ordered a device along with a folio and pen. When the package arrived, the device was missing. The company has not sent out a replacement and instead used accusatory language to suggest that the device had indeed arrived. I have submitted photographs of the package and its contents multiple times, detailed the package to them repeatedly, and even weighed the package for them. Yet, I still have not received confirmation that they will either send a new device or refund my money. When they do respond to my emails (rarely), it is only to inform me that 'the investigation is ongoing'. I have repeatedly stated that any investigation between them and their fulfillment partner is irrelevant to me; I just want the goods I paid for. I am extremely disappointed and shocked at the tone and manner of their responses.
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Based in Oslo, Norway, reMarkable is the leading innovator within the paper tablet category, developing breakthrough digital paper tablets for note-taking, reading, and reviewing documents. Its vision is to create human-friendly products to help people think better.
The recently launched Type Folio and reMarkable’s mobile and desktop applications enables seamless note-taking, and with notes stored and synced in the cloud, users can capture ideas and build on their thoughts no matter where they are or what device they’re working on.See more
