I own three devices: the latest model and two earlier versions. I’ve been a fan of the product overall until I faced the replacement process. My device developed significant ghosting, which customer support confirmed was a hardware problem, and a replacement was approved. Unfortunately, this is where my experience turned frustrating. The replacement process is outdated and takes over a month to complete. During this time, I’m left without my device. While receiving a defective unit wasn’t my fault, the lengthy replacement process ultimately became my responsibility as a customer. I still value the product, but this experience impacted my confidence in the support process.
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Based in Oslo, Norway, reMarkable is the leading innovator within the paper tablet category, developing breakthrough digital paper tablets for note-taking, reading, and reviewing documents. Its vision is to create human-friendly products to help people think better.
The recently launched Type Folio and reMarkable’s mobile and desktop applications enables seamless note-taking, and with notes stored and synced in the cloud, users can capture ideas and build on their thoughts no matter where they are or what device they’re working on.See more
