I’ve had my device for three weeks, and I was initially very excited about both the user experience and functionality. Unfortunately, my experience has significantly declined as the device has now broken—just three weeks after purchase. When investing in a product at this price point, one expects a certain level of durability and customer service. It’s disappointing that I couldn’t receive a new device and had to send it in for repairs instead. This means I’ll be without my device for the next three weeks, which is frustrating on its own. Even worse, all my notes from the past three weeks—containing important information about business dealings and contacts—were lost due to the required reset before sending it in. This undermines the central promise of the product: to provide clarity and focus in a busy everyday life. I genuinely like the product, but I am truly dissatisfied with how this issue has been handled. I expected a smoother and more customer-friendly solution, such as an immediate replacement when it was clear the fault was not due to user error.
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Based in Oslo, Norway, reMarkable is the leading innovator within the paper tablet category, developing breakthrough digital paper tablets for note-taking, reading, and reviewing documents. Its vision is to create human-friendly products to help people think better.
The recently launched Type Folio and reMarkable’s mobile and desktop applications enables seamless note-taking, and with notes stored and synced in the cloud, users can capture ideas and build on their thoughts no matter where they are or what device they’re working on.See more
