My company gifted me a reMarkable device for Christmas, and I signed up for the free trial of their subscription. The company states that a notification will be sent before renewal, but I never received one. I only discovered the charge after it appeared on my credit card.
I immediately contacted customer support to cancel and request a refund. I was told the subscription had been canceled and that a refund would be issued. Months passed and no refund was received. When I contacted support again today, I was told that the subscription had never actually been canceled or refunded by their staff at the time of my original request.
They now claim it has been handled, but based on this experience, I have little confidence and expect I may need to pursue a chargeback. This has been a frustrating and disappointing experience. Be very cautious, as billing issues are not handled reliably.
Update:
They refunded a prorated amount even though I reached out immediately and THEY failed to cancel and refund as I requested. Terrible customer service.
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Based in Oslo, Norway, reMarkable is the leading innovator within the paper tablet category, developing breakthrough digital paper tablets for note-taking, reading, and reviewing documents. Its vision is to create human-friendly products to help people think better.
The recently launched Type Folio and reMarkable’s mobile and desktop applications enables seamless note-taking, and with notes stored and synced in the cloud, users can capture ideas and build on their thoughts no matter where they are or what device they’re working on.See more
