Our experience with this agency has been extremely disappointing and unprofessional.From the very start, the property we moved into was handed over in an uninhabitable condition — the washing machine was broken, the toilet had issues, and the boiler leaked and cut off hot water every couple of days. Despite repeated reports, the problems were never properly resolved, and even their own engineer confirmed that the boiler needed major work.Communication was very poor throughout. We had to chase them constantly for updates, and promises of responses within a certain timeframe were ignored. Instead of supporting us, they attempted to charge us unfair fees, including “administration & re-advertising charges” — which are prohibited under the Tenant Fees Act 2019 — while also demanding rent for a period when the property was not even occupied.To make matters worse, during the period they claim to have re-advertised the property, they only arranged one single viewing in 24 days, yet still tried to deduct nearly £500 for advertising.We approached them reasonably, asking for a fair adjustment given the circumstances, but were met with inflexibility and dismissive replies. Overall, the lack of professionalism, poor communication, and disregard for tenants’ rights has been unacceptable.I would not recommend this agency to anyone looking for reliable or professional service.
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RE/MAX, short for " Real Estate Maximums," is an American international real estate company that operates through a franchise system.
