Buyer beware and read the reviews! I don't know what's happened to Remedy Liquor as it used to be one of my favorite online retailers for whisk(e)y, but in the last few years something has drastically changed and all the 1 star reviews show that... new, terrible ownership/management maybe? Their customer service is horrid and basically non-existent. They are rude, combative and non-responsive. They don't reply to emails in a timely manner, they've removed the contact form from their website and they will not take phone calls on online orders. They ignore what you put in the special instructions field when you order, and print it and include it in the box when shipped, almost like they're pointing out that they intentionally ignored your request. The only thing they have going for them is price, which only goes so far with such horrible customer service. They cancelled and refunded my most recent order after I kept asking when it would ship. They replied once to several emails saying the item was delayed, recently restocked and I'd get tracking info "soon". Around 2 weeks later I started emailing them daily asking when it would ship and all I got back was a refund email, no explanation, no apology. Bottom line - they don't care about their customers' experience and all you have to do is read their online reviews (especially their replies to complaints) to see that proven. Beware, look close and be careful with these folks. Everything you need to know is in these reviews. 1 star is far too generous a rating for the horrible service Remedy Liquor provides, if that word even applies.
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