1-Star Review: Appalling Customer Service and Unacceptable Handling of My OrderI am beyond disappointed with my experience at Remedy Liquor and feel compelled to warn others about their abysmal customer service and complete disregard for accountability. On May 23, 2025, I purchased a bottle of Sassenach, only to be informed by UPS that the package was damaged in transit and returned to Remedy Liquor. What followed was a frustrating, month-long ordeal marked by vague responses, outright negligence, and a refusal to take responsibility.According to UPS tracking, the damaged package was delivered to Remedy Liquor’s facility on June 6, 2025, at 11:05 PM, but was refused by their staff. Despite providing this information—along with screenshots—in multiple emails, Remedy Liquor repeatedly responded with a generic, copy-pasted message: “Once the package gets back to our facility, we will take all the necessary steps.” This response was not only unhelpful but also blatantly ignored the fact that the package had already been returned and rejected by their own team.When I pressed for clarification and asked about their next steps or coordination with UPS, their replies remained evasive. At one point, they claimed UPS had never contacted them, despite UPS’s attempts to reach out, and only then did they mention “putting a trace” on the package. Even after this, they reverted to the same canned response, showing zero effort to address the issue or acknowledge their role in refusing the damaged return.After weeks of back-and-forth with no progress, I demanded a full refund, as the situation had become utterly unacceptable. While they eventually processed a refund, they had the audacity to exclude the shipping costs I incurred for their mishandled order. This final insult cemented their lack of care for their customers.Remedy Liquor’s incompetence, refusal to communicate meaningfully, and failure to take accountability turned a simple transaction into a nightmare. Save your money and shop elsewhere—anywhere that values customers and knows how to handle basic business operations.
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