The responses on customer service issues are scripted and unhelpful. Providers leave you waiting on video appointments and then claim you no show. This has happened 3x and once by phone when I picked up on the last ring (not expecting a call and no identifying information!) and missed the provider...called back and got a message that it's only an outgoing line. Lots of appointment times listed but repeated "no longer available" messages when trying to book. Little to no communication on provider med follow ups. This has been since August and it's now December; similar experience anytime I need an appointment or information. I'm paying $400/month for this and at this point cannot even cancel because I've paid for the subscription but have no meds, so have to keep my account open to go through the run around in the HOPE I can get the med! The response below is a typical one that does not produce change. Just know these issues in advance if you're considering this company.
Claim your business profile now and gain access to all features and respond to customer reviews.
