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Please help!

Hi Rememore,I do hope you are well and have had a lovely week!My sincere apologies for reaching out here, but I have had an issue with my rhinoplasty results ( hard visible lump on the left hand side of the nose and a visible dent in the bridge of the bone). It’s been over a year since the surgery, and I’ve sent my photos across to the Doctor, been told to speak to 4 different people, finally got a translator, but it’s been 5 weeks, and despite following up multiple times, I have not received any further information or response ( to confirm, I am not even asking the Dr to respond immediately, just asking what to expect in terms of timeframes for review and response).I am disappointed and confused why no one is providing any information or assisting. I know that not every surgery ends perfectly and there can be issues or complications after, but I picked Rememore because I was told that if that did happen, they would be able to fix for me and because, pre surgery, my expectations were set, communication was clear, and I never waited longer than a week to hear back( again, I am not even saying I want an immediate response, just communication on timeframes and what to expect).I’ve always ensured to remain very polite during interactions, but with no communication, it being 5 weeks since sending my images across, I’m not sure what to do beside post here so I can try and get some help and manage my expectations.It’s very disappointing, because prior to the surgery, the communication was lovely, which made me felt like Rememore would look after me if anything went wrong, and it felt like people cared. Once the surgery was over and I flagged the issues, it felt like no one wanted to manage it and people kept saying just to wait. Each time I contacted at the agreed time frame, I was told to wait again. At one point, I contacted on the agreed timeframe, my care coordinator never responded ( even though I could see the messages had been read) so I followed up with my translator, who then referred me to their boss, and then their boss transferred me to an entirely different translator after almost 6 weeks of contacting ( no new care coordinator was given ). The new translator was nice, but they were never involved in my care and I had never spoken to them nor met them. The last time I was told to wait was to the year mark ( which is fair), and I did, sent my photos as the issues still existed, and then it has now been 5 weeks, multiple follow ups, and no communication or explanation .I would really love to continue to use Rememore for my surgeries ( as I did have another I wanted to book). But if someone could communicate an outcome to my issue, I would be so appreciative!Thank you so much and I do hope you have a lovely day!Ps I do want to clarify that my breathing is AMAZING after the surgery! They did a beautiful job fixing that! It is just the hard lump on the left hand side that distorts the nose, and the dent in the bone that are an issue! I did actually speak to an Australian surgeon ( as I live in Australia) and he said both issues are minor surgery and could be easily corrected.Notes: Date of Surgery January 2025Doctor: Can Ilker DemirI can also list everyone I have spoken to and all the dates, as well as upload images of the issues on here, if that helps.

Date of experience: Jan 22, 2026