Review Time
Hi Rememore,
I do hope you are well and have had a lovely week!
My sincere apologies for reaching out here, but I have had an issue with my rhinoplasty results ( hard visible lump on the left hand side of the nose and a visible dent in the bridge of the bone). It’s been over a year since the surgery, and I’ve sent my photos across to the Doctor, been told to speak to 4 different people, finally got a translator, but it’s been 5 weeks, and despite following up multiple times, I have not received any further information or response ( to confirm, I am not even asking the Dr to respond immediately, just asking what to expect in terms of timeframes for review and response).
I am disappointed and confused why no one is providing any information or assisting. I know that not every surgery ends perfectly and there can be issues or complications after, but I picked Rememore because I was told that if that did happen, they would be able to fix for me and because, pre surgery, my expectations were set, communication was clear, and I never waited longer than a week to hear back( again, I am not even saying I want an immediate response, just communication on timeframes and what to expect).
I’ve always ensured to remain very polite during interactions, but with no communication, it being 5 weeks since sending my images across, I’m not sure what to do beside post here so I can try and get some help and manage my expectations.
It’s very disappointing, because prior to the surgery, the communication was lovely, which made me felt like Rememore would look after me if anything went wrong, and it felt like people cared. Once the surgery was over and I flagged the issues, it felt like no one wanted to manage it and people kept saying just to wait. Each time I contacted at the agreed time frame, I was told to wait again. At one point, I contacted on the agreed timeframe, my care coordinator never responded ( even though I could see the messages had been read) so I followed up with my translator, who then referred me to their boss, and then their boss transferred me to an entirely different translator after almost 6 weeks of contacting ( no new care coordinator was given ). The new translator was nice, but they were never involved in my care and I had never spoken to them nor met them. The last time I was told to wait was to the year mark ( which is fair), and I did, sent my photos as the issues still existed, and then it has now been 5 weeks, multiple follow ups, and no communication or explanation .
I would really love to continue to use Rememore for my surgeries ( as I did have another I wanted to book). But if someone could communicate an outcome to my issue, I would be so appreciative!
Thank you so much and I do hope you have a lovely day!
Ps I do want to clarify that my breathing is AMAZING after the surgery! They did a beautiful job fixing that! It is just the hard lump on the left hand side that distorts the nose, and the dent in the bone that are an issue! I did actually speak to an Australian surgeon ( as I live in Australia) and he said both issues are minor surgery and could be easily corrected.
Notes: Date of Surgery January 2025
Doctor: Can Ilker Demir
I can also list everyone I have spoken to and all the dates, as well as upload images of the issues on here, if that helps.
My experience with Memorial was nothing short of fantastic. The agent who supported me, Dilara,whom I highly recommend,was exemplary throughout. Her care, guidance, and attention were truly first class. She stayed in constant contact, ensuring I felt looked after every step of the way and genuinely made me feel like royalty.From leaving London, to arriving at the airport, checking into my hotel, and attending the hospital, everything was seamless. The level of care and consideration I received made me feel valued and appreciated. My time in Turkey was smooth, efficient, and the treatment and professionalism of the staff exceeded my expectations.I would also like to extend a special thank you to my translator, Ms. Yaren, who was equally attentive, kind, and supportive. Overall, this experience was a 10/10 for me. If you’re looking for outstanding customer service and a place where quality and standards truly live up to the hype, this is absolutely the place to go.
Hi Rememore,I do hope you are well and have had a lovely week!My sincere apologies for reaching out here, but I have had an issue with my rhinoplasty results ( hard visible lump on the left hand side of the nose and a visible dent in the bridge of the bone). It’s been over a year since the surgery, and I’ve sent my photos across to the Doctor, been told to speak to 4 different people, finally got a translator, but it’s been 5 weeks, and despite following up multiple times, I have not received any further information or response ( to confirm, I am not even asking the Dr to respond immediately, just asking what to expect in terms of timeframes for review and response).I am disappointed and confused why no one is providing any information or assisting. I know that not every surgery ends perfectly and there can be issues or complications after, but I picked Rememore because I was told that if that did happen, they would be able to fix for me and because, pre surgery, my expectations were set, communication was clear, and I never waited longer than a week to hear back( again, I am not even saying I want an immediate response, just communication on timeframes and what to expect).I’ve always ensured to remain very polite during interactions, but with no communication, it being 5 weeks since sending my images across, I’m not sure what to do beside post here so I can try and get some help and manage my expectations.It’s very disappointing, because prior to the surgery, the communication was lovely, which made me felt like Rememore would look after me if anything went wrong, and it felt like people cared. Once the surgery was over and I flagged the issues, it felt like no one wanted to manage it and people kept saying just to wait. Each time I contacted at the agreed time frame, I was told to wait again. At one point, I contacted on the agreed timeframe, my care coordinator never responded ( even though I could see the messages had been read) so I followed up with my translator, who then referred me to their boss, and then their boss transferred me to an entirely different translator after almost 6 weeks of contacting ( no new care coordinator was given ). The new translator was nice, but they were never involved in my care and I had never spoken to them nor met them. The last time I was told to wait was to the year mark ( which is fair), and I did, sent my photos as the issues still existed, and then it has now been 5 weeks, multiple follow ups, and no communication or explanation .I would really love to continue to use Rememore for my surgeries ( as I did have another I wanted to book). But if someone could communicate an outcome to my issue, I would be so appreciative!Thank you so much and I do hope you have a lovely day!Ps I do want to clarify that my breathing is AMAZING after the surgery! They did a beautiful job fixing that! It is just the hard lump on the left hand side that distorts the nose, and the dent in the bone that are an issue! I did actually speak to an Australian surgeon ( as I live in Australia) and he said both issues are minor surgery and could be easily corrected.Notes: Date of Surgery January 2025Doctor: Can Ilker DemirI can also list everyone I have spoken to and all the dates, as well as upload images of the issues on here, if that helps.
I chose Rememore after long intense research for Rhinoplasty Surgery. Emilia was my first contact at Rememore. She helped me with the Visa Process when I had to bring a medical invitation letter. When I arrived to Istanbul, I met Kardelen. I was shocked by the team’s experience; every single stage and detail was monitored and planned.The surgeon Erol had a great expertise, thus he was so was able to predict and answer all my questions before I even asked them.Rememore is definitely my first choice for any future surgery, and my first recommendation for all my friends and colleagues. Thank you Emilia, Kardelen, and Erol.
The treatment i received from getting off the plane and to the hospital was great. The assigned an interpreter to aid me in everything from checking in to my release from hospital to my follow-ups with the doctor to my transportation needs. I would recommend this hospital and doctors to anyone interested in cosmetic surgery.
I would like to share some feedback about the exceptional support I received from Nazrin at Memorial Hospital.From the very beginning she's been incredibly patient, clear, and reassuring with every question I asked and I asked many. No matter how detailed or repetitive my concerns were Naz was always kind, attentive, and quick to respond. She provided thorough explanations about the post-surgery process, hospital stay, piezo technique, travel timing, medication precautions and much more. She also coordinated my transfers and logistics efficiently, making the entire preparation process smooth and stress-free.What stood out the most was her professionalism combined with genuine warmth. She consistently made me feel supported, never rushed, and always welcomed my questions. Thanks to her guidance, I felt much more confident and at ease approaching my surgery.Nazrin has been truly fantastic and I am extremely grateful for her outstanding assistance, She represents the hospital in the best possible way.
I recently had an experience at Memorial Hospital, and I can honestly say it exceeded every expectation. From the moment I arrived, the entire team made me feel safe, supported, and genuinely cared for. The nurses were especially remarkable—compassionate, attentive, and consistently going the extra mile to ensure comfort and peace of mind.A very special thank-you goes to Dr. Fatih Yanaral. His caring nature, exceptional bedside manner, and willingness to go above and beyond made all the difference. He took the time to explain every step clearly and treated me not just as a patient, but as a person. It’s rare to find a doctor who combines such expertise with such kindness.I also want to highlight Mr. Alp, whose outstanding communication made the entire process smooth and stress-free. He coordinated everything with professionalism and clarity, keeping me informed at every stage and making sure all details were handled perfectly.Overall, Memorial Hospital provided an exceptional experience thanks to its dedicated staff and truly caring professionals. I’m deeply grateful and would highly recommend it to anyone seeking excellent care.
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"Rememore is Memorial Health Group’s new brand specializing in plastic surgery, hair transplantation, dental treatments and obesity surgery. With more than 24 years of experience and a strong infrastructure, Rememore is committed to providing the best service to its patients. Happiness, excitement, joy, new beginnings and new lives… In 24 years, the chance to accompany these feelings experienced by millions of patients every day has made Memorial one of the largest hospital groups in Turkey and Europe. With the assurance of Memorial, Rememore opens a new window on your transformation journey…"See more
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