This company seems ok. But the mattress is not great. REM-Fit® 500 Ortho Hybrid Mattress is a mattress that is too hard. Also there was some delivery issues when the mattress was bought. As I read on their website that you really have to try and wait for your body to adjust, I followed the instructions. In the end my body did not adjust and I started to get more aches than usual. I asked for an exchange for a softer one but I have been told that if they exchange it they would not offer the 100 day trial for the new mattress, which I believe it's a bit silly and let me tell you why: in order to do an exchange they were saying the return must be completed and then they would ship a different one. Which to me seems like it is treated as 2 different transactions but as bonus they take away the 100 night trial and let you without a mattress while you wait for the new one. Better just order from a different company and try something different right? I believe this is not a good way of keeping customers. On the other hand people working for customer service were good. I have been in touch only with very nice calm and polite people.
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