Review Time
It is not worth the time and money with Rem-Fit, the most horrible experience with them from taking way too long to deliver and even longer to pick up the old mattress and no delivering the mattress cover, customer service = 0. Avoid them
It is not worth the time and money with Rem-Fit, the most horrible experience with them from taking way too long to deliver and even longer to pick up the old mattress and no delivering the mattress cover, customer service = 0. Avoid them
Less than 1 star !I have tried for 3 weeks to get this company to take away this faulty mattress. I can only ‘talk’ to a robot they call Amy who is described as their customer liaison manager! What is the world coming to! Not even a phone number is available.Now they want me to pay to send it back. I am an 83 year old living alone and utterly frustrated and out of pocket. Do not order from this company .
Had a RemFit 600lux for nearly two years. I would say that the first 12 months were ok, then my husband and i started to get shoulder pain and hip pain on the sides we sleep. Coincidence?? I don't think so.... So after contacting Remfit with the amazing 15 year warranty I thought I would get some help.... WRONG i had to pay £40 for an independent assessment, results were yes there was some settlement. YES its like sleeping on a plank. Had a standard response which i replied too and they couldn't be bothered to even reply! Guarantee not worth the paper its written on as the standard get out of jail, Settlement!
First of all when we bought the mattress from remfit we where give the option of 1 - 3 days delivery which we selected only to find out after purchase that the company that rem fit use to delivery only delivers in our area once a week on a Tuesday roll on over 3 seeks since ordering we have just received it.But that's not the worst thing the mattress packaging was delivered damage!! The delivery guy placed the damage part face down thus when I did a inspection was unable to see the damage. Thought out the whole procecess communication has been poor as I have found out both rem fit and the delivery company have not phone contact and only have a whatapp bots which is not good for getting things sorted or email. Update - going by email Rem-fit responded swiftly and one photos had been sent they have arange for the damage mattress to be picked up and a new one delivered.We will see how the second attempt goes.
This mattress is akin to being tortured every night, the pain makes me cry. Due to the cost I have persevered for 2 years, I think it has damaged my spine. Today I ordered a new mattress, nothing fancy no memory foam just a spring mattress with wool. On the positive, the REM 500 still looks like new, perfect, no dipping it’s not changed at all, such is its strength and firmness, you could bounce on the bed with a glass of red there would be no spill but you’d hurt your butt :) so glad to be finally rid of my perfect looking mattress, anyone reading this anywhere near Bradford, if you’ll take it away it’s yours…
Had Remfit 500 and after a few years there was a big dip in mattress -sent emails and pictures - no response chased up - no number to call them on.Thank you for you reply but as per my review I have completed the form and sent your pictures and waiting on a reply
Mattress was due to be delivered by 8pm last night. At 8.15pm, it was cancelled - by text - apparently due to a breakdown. No mention of further delivery time or who to contact or what will happen next. Both Remfit and courier company, Rhenus, closed for the weekend. Mattress needed for guests at the beginning of the week. Awful customer service.
Good mattress good value. I have to say very happy with REM Fit UK, a little hiccup with delivery no fault of theirs, and customer service were great. I have the Ortho 500 and I could not be happier, firm but still feels like a lux mattress that costs a lot more, delivered into the bedroom and they even opened the box for me, no issue with smell, opened the mattress left in an open window room for a few hours and good to go. If you’re a heavier person or a front sleeper this gives great support, firm but comfy. After many years of not sleeping properly I now sleep the whole night and wake up rested. So worth the money.
Had Remfit for nothing 500 and after a few years there was a big dip in mattress they sent company out who spent 45 mins taking pictures for the report to say that what the mattress does is natural so warranty is not worth a s@&t avoids at all costs
Claim your business profile now and gain access to all features and respond to customer reviews.
pilgrimtours.com
sodastream.com
chemical-world.to
teachersoftomorrow.org
mrcooper.com
primoprint.com
thaheb.com
ownairstore.com
pineriver.net
noonclo.co