Ordered the Ortho 500 hybrid as I have been suffering with back and neck ache and was advised by Remfit that this would be the better option!It is the most horrendous mattress I have ever slept on (it is so firm it has even made my ribs hurt) and after a while of trying to persevere with it, I had no option but to sleep on the sofa.We got back in touch with Remfit to ask them to switch to the 400 (as it is on a 100 day trial) only to be told that I have to wait 30 days before I can return the mattress AND I would have to wait until they received it before they would send out the 400!!! - Absolutely appalling! - We even explained that I am now sleeping on the settee but this obviously doesn't matter to this company! I have had to now pay for another mattress (from somewhere else) and have the inconvenience of having to find somewhere to put this mattress until the 30 days are up!!!! Please be sure that this is the right mattress for you before putting in an order!
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