I am currently in dispute with Remi Cachet over a set of extensions that discoloured drastically within just a few weeks of wear, despite being cared for exactly as instructed with their own branded products.The company has explained that this is “normal” and to be expected with ash tones, and even suggested recolouring them — despite their own website discouraging recolouring and promoting the Elegance range as lasting up to 18 months.When I raised this, I was told their Hairsurance policy makes clear that colour is not guaranteed. However, I do not accept that a premium product should become unusable so quickly.I am seeking either a replacement or a refund and hope the company will resolve this fairly. I will update this review if and when a satisfactory resolution is received from Remi Cachet.Update: Company response suggested recolouring, which contradicts their own advice. I maintain my request for a refund or replacement and will update again when resolved.”Update: I’m relieved to report that after some further correspondence Rebecca intervened and organised a full refund for the faded set. This should not have taken so many emails but I’m thankful my issue was solved fairly.
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Remi Cachet is a premium quality, professional hair extension brand offering the highest grade of human hair in the market globally. Founded in 2013 by 30+ year industry expert, Victoria Lynch, Remi Cachet has an offering of over 14 extension methods and 60+ shades of colour, with a mission to provide natural and sustainable hair solutions that tackle everything from colour, length, volume and beyond.
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