Review Time
Hair has completely discoloured after 3 months.Noticed discolouration two months in sent countless photos and evidence of the hair completely yellow from top to bottom just under £700 hair completely disappointing. Even more so with Remi cachet themself if you do not use their hair care I wouldn’t bother complaining they will not help and do not care I have been ignored for a week had to chase it up got a reply and now been waiting another week not been given any resolution except from “we can send you Remi cachet hair products” like that is going to change the discolouration they also suggested using Malibu C treatment which I’ve already done nothing is going to change the colour of the hair and they have not offered any reasonable resolution. Also confirmed I have used sulphate free shampoo and conditioner, heat protectant, only heat from blow drying, filtered shower head, hair oil, plating before bed, silk pillowcase, not been in the sun so I dread to think what they would look like in the summer or on holiday. If you have blonde hair would not bother at all. If you are looking for a company that cares about their customers being satisfied and happy with the product, again would not bother!
Hair has completely discoloured after 3 months.
Noticed discolouration two months in sent countless photos and evidence of the hair completely yellow from top to bottom just under £700 hair completely disappointing. Even more so with Remi cachet themself if you do not use their hair care I wouldn’t bother complaining they will not help and do not care I have been ignored for a week had to chase it up got a reply and now been waiting another week not been given any resolution except from “we can send you Remi cachet hair products” like that is going to change the discolouration they also suggested using Malibu C treatment which I’ve already done nothing is going to change the colour of the hair and they have not offered any reasonable resolution. Also confirmed I have used sulphate free shampoo and conditioner, heat protectant, only heat from blow drying, filtered shower head, hair oil, plating before bed, silk pillowcase, not been in the sun so I dread to think what they would look like in the summer or on holiday. If you have blonde hair would not bother at all. If you are looking for a company that cares about their customers being satisfied and happy with the product, again would not bother!
I’ve had my weave in for just a week now, and honestly I’m really disappointed. I switched from Beauty Works hoping that Remi Cachet would be better quality and last longer, but that hasn’t been my experience at all. The hair tangles constantly, I feel like I’m brushing it all the time, and it already feels dry and brittle — and I haven’t even washed it yet. I’m really upset about it.
I paid £400 for 20 inch extensions and they lost 4 inches of length within 3 months despite me having OPTIMAL hair care routines and using their recommended product. They won’t contact me about it and only will go through my hair dresser, then they don’t respond to her for a month at a time. My hairdresser has been in communication with them since NOVEMBER 2025 and the issue still hasn’t been rectified. They’re saying because so much time has passed, it’s wear and tear, despite me not even having th extensions in my head since October 2025! Poor poor company with shitty communication and poor customer service. SCAM do note waste your money
I’ve only had these extensions for a few weeks. Since then they have been very knotty, dry and constantly getting tangled I don’t even want to leave my hair down I’ve had extensions for years and never ever have I experienced this. I’m using all the right products my hairdresser told me to using oil , conditioning masks and it’s still made no change.
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Remi Cachet is a premium quality, professional hair extension brand offering the highest grade of human hair in the market globally. Founded in 2013 by 30+ year industry expert, Victoria Lynch, Remi Cachet has an offering of over 14 extension methods and 60+ shades of colour, with a mission to provide natural and sustainable hair solutions that tackle everything from colour, length, volume and beyond.
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