It saddens me to write this but after yet another rude and unhelpful experience I feel I have been left with no choice but to share our experience in the hope that perhaps Remi Cachet will reflect on themselves. It seems the bigger and more famous a brand become, the less they care about the little businesses that supported them in the earlier days and that is evidently reflected in how we have been treated. Our well-established and busy salon has used Remi Cachet hair for several years. While we initially loved the quality, we’ve increasingly noticed issues with discolouration, inconsistent colour matching, and a general decline in customer service.Whenever we’ve raised concerns, we’ve been met with rudeness, a complete lack of accountability, and no genuine resolution — only a refund for the hair, issued after an excessive amount of admin, WhatsApp messages, emails, forms, and returning products.In our most recent case, we had to remove and replace a full set of hair for a client at our own expense. The hair was sent back for “investigation,” and the only response received was an offer of a refund for the hair itself — no acknowledgement of the inconvenience, no compensation for our time or costs, and certainly no genuine apology. Only rudeness.Our clients follow the aftercare guidance provided by Remi Cachet to the letter, using only the products recommended and sold by them. We understand that issues can occur from time to time, but the dismissive and unhelpful attitude we’ve consistently experienced is simply unacceptable, especially when the fault lies with the product.Their communication is equally poor — you call, they tell you to WhatsApp, the WhatsApp goes unanswered, so you email, only to be criticised for contacting them in “multiple ways.” It’s frankly appalling.We have since moved our business to another supplier who offers far superior customer service and product quality. As the saying goes, a company’s true value is shown in how it handles things when they go wrong — and Remi Cachet has failed time and time again.Our advice to other professionals: proceed with caution.
Claim your business profile now and gain access to all features and respond to customer reviews.
Remi Cachet is a premium quality, professional hair extension brand offering the highest grade of human hair in the market globally. Founded in 2013 by 30+ year industry expert, Victoria Lynch, Remi Cachet has an offering of over 14 extension methods and 60+ shades of colour, with a mission to provide natural and sustainable hair solutions that tackle everything from colour, length, volume and beyond.
See more
