I had a very disappointing experience with Remitly. They suspended my account without giving me a clear reason, and when I contacted customer support to ask why, they would not explain anything.
I use money transfer services to send money to my mother, who has terminal cancer (late stage), so this is not a small inconvenience for me. This was one of my main ways of helping her, and having my account suddenly suspended without transparency caused me a lot of stress during an already painful time.
If a company is going to suspend someone’s account, the least they can do is provide a clear explanation and proper support. Based on my experience, I would be very careful using this service.
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