At Evans Halshaw Manchester Old Trafford. I am extremely disappointed with the level of service I received at Evans Halshaw in Manchester.As a long-standing customer of Renault and Dacia, I have previously used their dedicated service centre in Swansea, where the experience was significantly better. This recent experience felt more like dealing with a third-party garage rather than an authorised service provider.I had a full service and MOT booked for 8:00 AM on 16th April 2026. However, I was kept waiting at the centre until approximately 4:30 PM due to unavailable brake pads and discs. Throughout this time, there was a lack of clear communication regarding delays or expected completion time. Spending an entire day waiting without proper updates is unacceptable.After finally receiving the vehicle, I discovered that the service/maintenance warning was still active, and the Dacia app continued to show the vehicle as overdue for service. This raises concerns about whether the service was properly completed.I contacted the service department and was asked to return at 8:30 AM on 18th April. Upon arrival, I was informed that the issue could not be resolved because no Renault/Dacia technician was available. This is particularly frustrating, as I was specifically asked to come in. This issue should have been resolved on the original service day.I have now been asked to return again on Monday, which means additional fuel costs and further loss of my time, despite having already paid for the service and holding a service plan with you.Overall, this experience has been highly inconvenient and disappointing. I strongly urge Renault/Dacia to consider establishing a dedicated service and MOT facility in Manchester, similar to the one in Swansea, to ensure customers receive the standard of service expected from the brand.At present, I regret purchasing a service plan due to this experience, and I am not satisfied with the level of customer service provided.
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Groupe Renault, which has manufactured cars since 1898, is an international group operating in 134 countries. In 2019, it sold nearly 3.8 million vehicles. Worldwide, the group employs more than 180,000 people and has 40 manufacturing sites and 12,700 points of sale. To address the major technological challenges of the future and continue to pursue its profitable growth strategy, Groupe Renault focuses on international expansion. To do this it builds on the synergies between its five brands (Renault, Dacia, Renault Samsung Motors, Alpine and LADA), the electric vehicle, and its unique alliance with Nissan and Mitsubishi Motors. With a 100% Renault owned team committed to the Formula 1 World Championship since 2016, the brand is involved in motorsports to boost innovation and name recognition.See more
