Review Time
At Evans Halshaw Manchester Old Trafford.
I am extremely disappointed with the level of service I received at Evans Halshaw in Manchester.
As a long-standing customer of Renault and Dacia, I have previously used their dedicated service centre in Swansea, where the experience was significantly better. This recent experience felt more like dealing with a third-party garage rather than an authorised service provider.
I had a full service and MOT booked for 8:00 AM on 16th April 2026. However, I was kept waiting at the centre until approximately 4:30 PM due to unavailable brake pads and discs. Throughout this time, there was a lack of clear communication regarding delays or expected completion time. Spending an entire day waiting without proper updates is unacceptable.
After finally receiving the vehicle, I discovered that the service/maintenance warning was still active, and the Dacia app continued to show the vehicle as overdue for service. This raises concerns about whether the service was properly completed.
I contacted the service department and was asked to return at 8:30 AM on 18th April. Upon arrival, I was informed that the issue could not be resolved because no Renault/Dacia technician was available. This is particularly frustrating, as I was specifically asked to come in. This issue should have been resolved on the original service day.
I have now been asked to return again on Monday, which means additional fuel costs and further loss of my time, despite having already paid for the service and holding a service plan with you.
Overall, this experience has been highly inconvenient and disappointing. I strongly urge Renault/Dacia to consider establishing a dedicated service and MOT facility in Manchester, similar to the one in Swansea, to ensure customers receive the standard of service expected from the brand.
At present, I regret purchasing a service plan due to this experience, and I am not satisfied with the level of customer service provided.
The Renault 5e may have been many reviewers car of the year 2025 but that apparently comes with a massive downside if you are unfortunate enough to be involved in an accident. My daughter’s car has now been off the road for almost 4 months since an accident on new years eve due to Renault’s inability to provide parts or even to tell the garage when parts will be available! It’s quite disgraceful that she has lost the use of a depreciating vehicle for a quarter of a year already with no end in sight. Her insurer cancelled her insurance because they did not believe a new car could be unfixable for this long so her joy at a pretty and practical new car has turned into misery and cost through no fault of her own. It is the more puzzling because after being rear ended by a taxi the vehicle was entirely driveable so goodness knows what parts Renault are unable to provide. How can Renault be unable to provide a few parts for so long and not even be able to say when they will arrive? It’s boggling and massively disappointing. The car was lovely when it was available to drive but people will think twice when its clear Renault simply can’t service this popular product adequately
Shockingly bad on every level!Called the local garage I bought the car from a year ago to explain it still had c.6 weeks of the warranty left (end of May) and was showing an airbag fault on the dashboard. Initially the guy at Orpington said they are busy till June, so gave me the Renault Assist 0800 number to call - this is actually a breakdown service and when you press 1 for a fault in warranty it sends you a text from the RAC asking for your breakdown details! Not a great start so I called Orpington back and asked them to triple check the warranty details and they said they didn't have access to that information (!). I said no problem, I knew it was the end of May at some time and said I would like to book into Orpington in June - I said I presume as I am registering the fault now on 17th April, the car will be in warranty still when it is looked at in June and there will be no charge to fix the fault and she said no, it will be out of warranty by then! She then suggested another garage about 45 minutes away and I reluctantly booked it into Croydon - the invite sent through had an invoice for a diagnostic check charge of £186. I asked why this was on there if the car is in warranty and they said it is standard and cant be taken off! They also said I will need to leave them with the car for 2 days. It is like Renault have designed a business to be as annoying as possible for their customers. The actual guys on the phone were great, but the processes are terrible. I get that they will have busy times, but if you cant see me for 7 weeks at least acknowledge that I have the fault on my car now (in warranty) and honour it. So disappointing.
At Evans Halshaw Manchester Old Trafford. I am extremely disappointed with the level of service I received at Evans Halshaw in Manchester.As a long-standing customer of Renault and Dacia, I have previously used their dedicated service centre in Swansea, where the experience was significantly better. This recent experience felt more like dealing with a third-party garage rather than an authorised service provider.I had a full service and MOT booked for 8:00 AM on 16th April 2026. However, I was kept waiting at the centre until approximately 4:30 PM due to unavailable brake pads and discs. Throughout this time, there was a lack of clear communication regarding delays or expected completion time. Spending an entire day waiting without proper updates is unacceptable.After finally receiving the vehicle, I discovered that the service/maintenance warning was still active, and the Dacia app continued to show the vehicle as overdue for service. This raises concerns about whether the service was properly completed.I contacted the service department and was asked to return at 8:30 AM on 18th April. Upon arrival, I was informed that the issue could not be resolved because no Renault/Dacia technician was available. This is particularly frustrating, as I was specifically asked to come in. This issue should have been resolved on the original service day.I have now been asked to return again on Monday, which means additional fuel costs and further loss of my time, despite having already paid for the service and holding a service plan with you.Overall, this experience has been highly inconvenient and disappointing. I strongly urge Renault/Dacia to consider establishing a dedicated service and MOT facility in Manchester, similar to the one in Swansea, to ensure customers receive the standard of service expected from the brand.At present, I regret purchasing a service plan due to this experience, and I am not satisfied with the level of customer service provided.
Eventually got through to a very helpful lady who took all the details of a complaint, called the garage to get an update on a problem, then promised to call back to update me later in the day.No call back.Tried calling again and phone line cut off 2x after 3-4 minutes. Finally get through and no resolution to problem. Promised another call back.
I Want Everyone To Know Renault Arkanas Break Front Struts And They Have A Heating Fault. You Don't Get A Recall about Any Of These. Please Do Not Be Out Of Pocket For These. Tell Everyone You Know, That depending On Age!! These Should be covered under Warranty. It has taken me a Month To get Mine Fixed.Get The Manufacturer Covering the Cost Instead of The Customer, What's more the Customer Services Team Say, "They Deal With Their Own Complaints" Very Strange
This is a formal warning to any potential Renault customers: AVOID THIS BRAND AT ALL COSTS.My Renault Captur (HN18 MWL) has been held at Martins Renault Reading for SIX MONTHS (since September 2025). Renault UK explicitly admitted in writing that they supplied the INCORRECT PART due to an internal supply chain error. Despite this admission of negligence, I am still without my vehicle, without a confirmed delivery date, and they have repeatedly refused to provide a courtesy car.To make matters worse, I discovered through The Motor Ombudsman (Case 00311730) that Martins Group is NOT accredited for dispute resolution, leaving customers completely unprotected when Renault fails.The level of incompetence from the Customer Service Manager and the Case Handler is staggering. They offer 'goodwill gestures' instead of actual solutions while my family is left without transport for half a year.I have now issued a Final Notice and will be filing a claim through the Small Claims Court for breach of the Consumer Rights Act 2015 (failure to repair within a reasonable time and causing significant inconvenience). Renault UK is happy to take your money but will abandon you the moment their own logistics fail.Renault UK: Do not reply with a generic 'we are sorry' template. Provide my courtesy car and my repair date NOW.
would give zero stars if I could!!!Absolutely horrendous! I would never recommend anyone using this dealership for repairs or services after the experience I’ve had here over the past 2 weeks. I took my car for a MOT and some repairs on the rear light unit after it had become loose. The car was there all day and no work was completed on the car, so a days leave had been wasted. Was told that the light unit had a bolt come loose and that if I brought the car back the following day the work would be carried out first thing and wouldn’t take more than an hour. I advised I couldn’t bring the car back the following day but agreed to bring the car in the following Saturday. I arrived the following Saturday and waited in the dealership and was told that the whole light unit now needed to be replaced after a technician had been out to the car. So we’ve gone from the bolt needed tightening to the whole unit needing replacing?! Strange….was told back on Tuesday…so that’s 3 visits and still no work carried out. The technicians advised that the light unit had become damaged by myself and that it wasn’t covered under their warranty. There is zero damage to the outside of the vehicle because it has never been involved in a accident and there is zero damage on the inside of the vehicle so how on earth have I managed to damage a mounting stud with zero damage anywhere else on the vehicle?! I asked for the evidence to back their claims to which I have yet to receive any but I have got the photos of the damaged unit which clearly show signs of over tightening. Fresh marks, showing the studs had been over tightened. The damaged caused has been caused by one of their technicians and they have tried to pin the blame on myself. A truly disgusting experience that has left myself £400 out of pocket and wasted 4 days in getting the work carried out. Not had a single apology from anyone at the dealership but I’ll received is their constant lies about how the unit had become damaged. I will be escalating this matter further because the way I have been treated, lied to and messed around is nothing short of disgusting.
"I’m writing to thank Ben Davies at Renault Croydon for his excellent service. He has looked after my vehicles for years and has always been there to resolve any issues I've had. I really appreciate his hard work." Thank you.
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Groupe Renault, which has manufactured cars since 1898, is an international group operating in 134 countries. In 2019, it sold nearly 3.8 million vehicles. Worldwide, the group employs more than 180,000 people and has 40 manufacturing sites and 12,700 points of sale. To address the major technological challenges of the future and continue to pursue its profitable growth strategy, Groupe Renault focuses on international expansion. To do this it builds on the synergies between its five brands (Renault, Dacia, Renault Samsung Motors, Alpine and LADA), the electric vehicle, and its unique alliance with Nissan and Mitsubishi Motors. With a 100% Renault owned team committed to the Formula 1 World Championship since 2016, the brand is involved in motorsports to boost innovation and name recognition.See more
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