Shockingly bad on every level!Called the local garage I bought the car from a year ago to explain it still had c.6 weeks of the warranty left (end of May) and was showing an airbag fault on the dashboard. Initially the guy at Orpington said they are busy till June, so gave me the Renault Assist 0800 number to call - this is actually a breakdown service and when you press 1 for a fault in warranty it sends you a text from the RAC asking for your breakdown details! Not a great start so I called Orpington back and asked them to triple check the warranty details and they said they didn't have access to that information (!). I said no problem, I knew it was the end of May at some time and said I would like to book into Orpington in June - I said I presume as I am registering the fault now on 17th April, the car will be in warranty still when it is looked at in June and there will be no charge to fix the fault and she said no, it will be out of warranty by then! She then suggested another garage about 45 minutes away and I reluctantly booked it into Croydon - the invite sent through had an invoice for a diagnostic check charge of £186. I asked why this was on there if the car is in warranty and they said it is standard and cant be taken off! They also said I will need to leave them with the car for 2 days. It is like Renault have designed a business to be as annoying as possible for their customers. The actual guys on the phone were great, but the processes are terrible. I get that they will have busy times, but if you cant see me for 7 weeks at least acknowledge that I have the fault on my car now (in warranty) and honour it. So disappointing.
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Groupe Renault, which has manufactured cars since 1898, is an international group operating in 134 countries. In 2019, it sold nearly 3.8 million vehicles. Worldwide, the group employs more than 180,000 people and has 40 manufacturing sites and 12,700 points of sale. To address the major technological challenges of the future and continue to pursue its profitable growth strategy, Groupe Renault focuses on international expansion. To do this it builds on the synergies between its five brands (Renault, Dacia, Renault Samsung Motors, Alpine and LADA), the electric vehicle, and its unique alliance with Nissan and Mitsubishi Motors. With a 100% Renault owned team committed to the Formula 1 World Championship since 2016, the brand is involved in motorsports to boost innovation and name recognition.See more
