would give zero stars if I could!!!Absolutely horrendous! I would never recommend anyone using this dealership for repairs or services after the experience I’ve had here over the past 2 weeks. I took my car for a MOT and some repairs on the rear light unit after it had become loose. The car was there all day and no work was completed on the car, so a days leave had been wasted. Was told that the light unit had a bolt come loose and that if I brought the car back the following day the work would be carried out first thing and wouldn’t take more than an hour. I advised I couldn’t bring the car back the following day but agreed to bring the car in the following Saturday. I arrived the following Saturday and waited in the dealership and was told that the whole light unit now needed to be replaced after a technician had been out to the car. So we’ve gone from the bolt needed tightening to the whole unit needing replacing?! Strange….was told back on Tuesday…so that’s 3 visits and still no work carried out. The technicians advised that the light unit had become damaged by myself and that it wasn’t covered under their warranty. There is zero damage to the outside of the vehicle because it has never been involved in a accident and there is zero damage on the inside of the vehicle so how on earth have I managed to damage a mounting stud with zero damage anywhere else on the vehicle?! I asked for the evidence to back their claims to which I have yet to receive any but I have got the photos of the damaged unit which clearly show signs of over tightening. Fresh marks, showing the studs had been over tightened. The damaged caused has been caused by one of their technicians and they have tried to pin the blame on myself. A truly disgusting experience that has left myself £400 out of pocket and wasted 4 days in getting the work carried out. Not had a single apology from anyone at the dealership but I’ll received is their constant lies about how the unit had become damaged. I will be escalating this matter further because the way I have been treated, lied to and messed around is nothing short of disgusting.
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Groupe Renault, which has manufactured cars since 1898, is an international group operating in 134 countries. In 2019, it sold nearly 3.8 million vehicles. Worldwide, the group employs more than 180,000 people and has 40 manufacturing sites and 12,700 points of sale. To address the major technological challenges of the future and continue to pursue its profitable growth strategy, Groupe Renault focuses on international expansion. To do this it builds on the synergies between its five brands (Renault, Dacia, Renault Samsung Motors, Alpine and LADA), the electric vehicle, and its unique alliance with Nissan and Mitsubishi Motors. With a 100% Renault owned team committed to the Formula 1 World Championship since 2016, the brand is involved in motorsports to boost innovation and name recognition.See more
