This is a formal warning to any potential Renault customers: AVOID THIS BRAND AT ALL COSTS.My Renault Captur (HN18 MWL) has been held at Martins Renault Reading for SIX MONTHS (since September 2025). Renault UK explicitly admitted in writing that they supplied the INCORRECT PART due to an internal supply chain error. Despite this admission of negligence, I am still without my vehicle, without a confirmed delivery date, and they have repeatedly refused to provide a courtesy car.To make matters worse, I discovered through The Motor Ombudsman (Case 00311730) that Martins Group is NOT accredited for dispute resolution, leaving customers completely unprotected when Renault fails.The level of incompetence from the Customer Service Manager and the Case Handler is staggering. They offer 'goodwill gestures' instead of actual solutions while my family is left without transport for half a year.I have now issued a Final Notice and will be filing a claim through the Small Claims Court for breach of the Consumer Rights Act 2015 (failure to repair within a reasonable time and causing significant inconvenience). Renault UK is happy to take your money but will abandon you the moment their own logistics fail.Renault UK: Do not reply with a generic 'we are sorry' template. Provide my courtesy car and my repair date NOW.
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Groupe Renault, which has manufactured cars since 1898, is an international group operating in 134 countries. In 2019, it sold nearly 3.8 million vehicles. Worldwide, the group employs more than 180,000 people and has 40 manufacturing sites and 12,700 points of sale. To address the major technological challenges of the future and continue to pursue its profitable growth strategy, Groupe Renault focuses on international expansion. To do this it builds on the synergies between its five brands (Renault, Dacia, Renault Samsung Motors, Alpine and LADA), the electric vehicle, and its unique alliance with Nissan and Mitsubishi Motors. With a 100% Renault owned team committed to the Formula 1 World Championship since 2016, the brand is involved in motorsports to boost innovation and name recognition.See more
