I collected my brand‑new Dacia Bigster on 24/09/25 from the local Arnold Clark Renault/Dacia dealer. As this was my first new‑car purchase, I expected a high‑quality, reliable vehicle. Unfortunately, the experience has been the complete opposite.On 22/12/26, while taking my son, niece, and nephew to a drive‑in movie, my nephew dropped his jumper in the rear footwell and immediately noticed it was wet. On inspection, I found the footwell saturated, with a visible puddle of water. This is entirely unacceptable in a new vehicle.I contacted the dealership straight away, and the car was booked in for 06/01/26. I was informed that the issue had been identified and that the rear‑door membrane had been replaced. The vehicle remained with the dealership to allow the interior to dry.Despite this, on 25/02/26 I discovered water again—this time on the driver’s door sill—and the carpet was once again soaked. I returned the vehicle the same day. After two weeks of investigation and consultation with Dacia, I was assured the problem had been resolved. I collected the car on 07/03/26.However, on 12/03/26, the issue reoccurred. Water was again present on the driver’s sill, and the carpet was wet. The vehicle was returned on 13/03/26 and remains with the dealership.This ongoing cycle of faults, temporary fixes, and repeated water ingress is wholly unacceptable. I traded in a reliable, watertight second‑hand vehicle for what I believed would be a dependable new car. Instead, I have been left with a vehicle that is demonstrably not fit for purpose and has spent a significant amount of time off the road.I am now seriously concerned about the long‑term integrity of the vehicle, including the risk of electrical damage, mould, corrosion, and deterioration of the interior. These are not minor issues—they have the potential to compromise the safety, value, and usability of the car.I have raised a complaint with Mobilize Financial Services, but the experience so far has been extremely disappointing. Despite stating that they take the complaint seriously and that I would be assigned a case handler within 48 hours, I have heard nothing further from them since their email dated 11/03/26.Dacia Customer Services contacted me on 23/03/26 and advised they would follow up on 24/03/26 once they had a clearer understanding of the issues with the car. I am still waiting for that follow‑up.At this stage, neither company associated with Renault has been clear, transparent, or proactive in resolving my concerns. The lack of communication and accountability falls far short of acceptable customer service standards.
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Groupe Renault, which has manufactured cars since 1898, is an international group operating in 134 countries. In 2019, it sold nearly 3.8 million vehicles. Worldwide, the group employs more than 180,000 people and has 40 manufacturing sites and 12,700 points of sale. To address the major technological challenges of the future and continue to pursue its profitable growth strategy, Groupe Renault focuses on international expansion. To do this it builds on the synergies between its five brands (Renault, Dacia, Renault Samsung Motors, Alpine and LADA), the electric vehicle, and its unique alliance with Nissan and Mitsubishi Motors. With a 100% Renault owned team committed to the Formula 1 World Championship since 2016, the brand is involved in motorsports to boost innovation and name recognition.See more
