Shocking experience.My recommendation swerve Renault at all costs in particular new models.And before I tell you why - the response from them will be “call customer service “ or “speak to the local dealer”. We have done all of that and they are absolutely, unequivocally unhelpful and useless.I leased Renault Megane Etech through Octopus in June. In October I hit one of the million Potholes in this country and damaged my front wheel. Please note again , this was in October. As of today ,Renault have been unable to get 1 alloy wheel for my car so it has been sat on my drive since October. I repeat 1 alloy wheel. Again once more 6 months my car has been on the drive with a flat tyre as we cannot obtain 1 alloy wheel in this country , France , anywhere in Europe and the world. To put icing on the cake, Renault cannot give a date when 1 alloy wheel will be ready . Again we are not talking about special chip or a new engine , this is genuinely just 1 wheel. Thank god Octopus has been amazing and actually spent to date circa £12k on hiring me a car. 12k for a £600 wheel. Avoid avoid avoid at all cost . This should not happen in today’s world.Do not buy a new Renault without checking you can get what I call consumables . So Renault - do not tell me to contact customer services or anyone from Renault, been there , done that , got the T-shirt. You are selling cars you cannot provide a service for. Disgusting. I hope there is no one else out there who is going through this as you are a terrible company with even worse service to your unfortunate customers.
Claim your business profile now and gain access to all features and respond to customer reviews.
Groupe Renault, which has manufactured cars since 1898, is an international group operating in 134 countries. In 2019, it sold nearly 3.8 million vehicles. Worldwide, the group employs more than 180,000 people and has 40 manufacturing sites and 12,700 points of sale. To address the major technological challenges of the future and continue to pursue its profitable growth strategy, Groupe Renault focuses on international expansion. To do this it builds on the synergies between its five brands (Renault, Dacia, Renault Samsung Motors, Alpine and LADA), the electric vehicle, and its unique alliance with Nissan and Mitsubishi Motors. With a 100% Renault owned team committed to the Formula 1 World Championship since 2016, the brand is involved in motorsports to boost innovation and name recognition.See more
