The turbo broke on my 4 year old Dacia Duster with only 17,000 mileage (purchased new from Renault). Renault have admitted it is a manufacturing fault and the new part they fitted is a modified part. After complaining to Renault and taking it for a diagnostic, I was quoted £2500 as the car was just out of warranty. The car was in the Renault dealership for 2.5 weeks while I called Customer Service and the dealership daily to make them communicate with each other. Customer Service only offered a 10% discount and got the dealership to offer a further 10%, leaving me with a £2000 bill. Customer service was initially polite but would not contact me with updates or communicate with the dealership. They became very rude towards the end of the time the car was at the dealership.The initial fault came at the worst time, when I was driving to airport parking and I got an error message saying 'check injection'. I didn't know if I would make it to the airport or make it back again on my return home.The whole episode has caused me a lot of anxiety and Renault aren't taking any responsibility for it.
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Groupe Renault, which has manufactured cars since 1898, is an international group operating in 134 countries. In 2019, it sold nearly 3.8 million vehicles. Worldwide, the group employs more than 180,000 people and has 40 manufacturing sites and 12,700 points of sale. To address the major technological challenges of the future and continue to pursue its profitable growth strategy, Groupe Renault focuses on international expansion. To do this it builds on the synergies between its five brands (Renault, Dacia, Renault Samsung Motors, Alpine and LADA), the electric vehicle, and its unique alliance with Nissan and Mitsubishi Motors. With a 100% Renault owned team committed to the Formula 1 World Championship since 2016, the brand is involved in motorsports to boost innovation and name recognition.See more
