Appalling Customer Service – Repeated Requests Ignored & Inadequate Response ProvidedThis review follows my earlier one regarding the failure of a major Renault component just 15 months after replacement, and Renault’s responsibility for that premature failure.Since raising this complaint, I have spent over two hours on the phone with Renault’s complaints department across several calls. On each call, I was assured I would receive follow‑up contact. Not once has anyone called or emailed me back, despite these repeated assurances.I have now requested a final written response that directly addresses the nature of my complaint several times so that I can escalate the matter appropriately. Despite following every required step, providing all information both verbally and in writing, and fully cooperating throughout the process, I have not been treated fairly, and Renault has consistently failed to meaningfully engage with my case.I am again requesting a clear and complete final written response that properly addresses my complaint. Without this, I cannot move the case forward to an independent dispute resolution service.I strongly urge Renault to reply promptly and in writing.
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Groupe Renault, which has manufactured cars since 1898, is an international group operating in 134 countries. In 2019, it sold nearly 3.8 million vehicles. Worldwide, the group employs more than 180,000 people and has 40 manufacturing sites and 12,700 points of sale. To address the major technological challenges of the future and continue to pursue its profitable growth strategy, Groupe Renault focuses on international expansion. To do this it builds on the synergies between its five brands (Renault, Dacia, Renault Samsung Motors, Alpine and LADA), the electric vehicle, and its unique alliance with Nissan and Mitsubishi Motors. With a 100% Renault owned team committed to the Formula 1 World Championship since 2016, the brand is involved in motorsports to boost innovation and name recognition.See more
