Purchased a less than 1 year old Renault Arkana that had a small paint scratch on the passenger side front door. The salesman took photographs and promised to send me some touch up paint so that I could make good the scratch myself. This was 3 months ago so I rang the dealership in Bristol and was told the salesman no longer worked at the company, but someone in the parts department ordered the paint whilst I was on the phone to him and he told me that it would arrive at the dealership in 2 days and he would forward it on to me.After 2 weeks I rang the dealership again and was put through to another salesman who immediately sent me an email in response to acknowledge my complaint and that he would deal with my request for the touch up paint.I am still waiting.I am appalled at how a major UK dealership cannot deal with such a problem and appear to have zero interest once a sale has been made. It is no wonder that car salesmen have such a poor public reputation.
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Groupe Renault, which has manufactured cars since 1898, is an international group operating in 134 countries. In 2019, it sold nearly 3.8 million vehicles. Worldwide, the group employs more than 180,000 people and has 40 manufacturing sites and 12,700 points of sale. To address the major technological challenges of the future and continue to pursue its profitable growth strategy, Groupe Renault focuses on international expansion. To do this it builds on the synergies between its five brands (Renault, Dacia, Renault Samsung Motors, Alpine and LADA), the electric vehicle, and its unique alliance with Nissan and Mitsubishi Motors. With a 100% Renault owned team committed to the Formula 1 World Championship since 2016, the brand is involved in motorsports to boost innovation and name recognition.See more
