I received a message telling me my bikes were ready and would be delivered the same day (two bikes). Waited the whole day, the driver showed up finally at 17:30 with only one of them and no information regarding when I would have the other one. And nobody will answer on the phone until Monday (we are Friday). EDIT: After some back and forth communication with Ren Cykler, we resolved the issue. They contacted me on a Saturday to confirm that they had my cargo bike, and the delivery issue was an IT problem that they were going to resolve. I was able to get the bike back the following Monday. I am confident that these issues were taken seriously, and Ren Cykler are going to improve their IT and processes.
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Vi er autoriserede cykelsmede placeret i København med speciale i reparationer og service af næsten alle slags cykler - elcykler, ladcykler og klassiske cykler.
Vi reparerer og klargør din cykel i en af vores butikker, på din arbejdsplads eller gennem vores Hent & Bring service!
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