The Property Manager clearly puts in a lot of effort and responds to issues appropriately. Unfortunately, the rest of the management seems to set her up for failure. It appears there is pressure to threaten leaseholders with legal actions instead of actually resolving issues. We've had to repeatedly report basic maintenance problems ourselves, as no one seems to understand the issues or be present on site. Despite increasing service charges, the building and communal areas continue to decline. The Property Manager deserves recognition for her hard work, but the management needs to support their staff and stop leaving leaseholders to deal with their shortcomings.
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