Review Time
Very disappointing experience with Rendall & Rittner.
I have been charged for amounts that were already paid in full. Despite providing proof of payment, the matter remains unresolved, which raises serious concerns about accounting accuracy and internal controls.
In addition, service charges have been collected for services that, in my experience, were either not provided or not delivered to an acceptable standard.
Communication has also been extremely poor. Telephone interactions were unprofessional and dismissive, and it was difficult to obtain clear and accurate information regarding my account.
As a result of ongoing issues, a group of leaseholders has united to formally review the management of the building. We are actively pursuing the proper legal route to appoint a new managing agent, as confidence in the current management has been lost.
Leaseholders should carefully review all statements and retain proof of payments.
Rendall & Rittner has to be replaced
Michael and Gabor are the absolute best concierge personnel. They swiftly and very professionally helped me resolve a booking issue with the cinema and were very understanding in the process. Thank you both for making Riverlight feel like home!
On 3 January 2026, I requested basic factual information from Rendall & Rittner regarding the original installer and specifications of the windows and balcony doors at Hale Works.
This was not a request for works.
It was simply a request for documentation so I could appoint an appropriate contractor to resolve ongoing draught issues in my flat.
I have a three-month-old baby at home, so faulty windows and a balcony door are not a minor inconvenience.
We are now 51 days later.
Since then:
Multiple follow-ups.
Delayed responses.
“We are reviewing.”
“We are contacting the developer.”
“We are chasing.”
No clear timeframe.
No SLA.
No delivery.
This is not about complexity. It’s about responsiveness and accountability.
Providing access to basic building documentation should not take nearly two months.
Unfortunately, this mirrors previous experiences: long delays, vague updates, and no ownership of resolution.
For residents paying significant annual service charges, this standard of management is simply not acceptable.
If you value proactive management and timely communication, think carefully before dealing with Rendall & Rittner.
The staff at the residence have been exceptional! They consistently strive to assist and ensure our stay is pleasant. A special mention to a team member for always brightening my day with a smile and providing support when my car broke down. Additionally, thanks to the concierge team for their assistance whenever needed 🙏.
The Property Manager clearly puts in a lot of effort and responds to issues appropriately. Unfortunately, the rest of the management seems to set her up for failure. It appears there is pressure to threaten leaseholders with legal actions instead of actually resolving issues. We've had to repeatedly report basic maintenance problems ourselves, as no one seems to understand the issues or be present on site. Despite increasing service charges, the building and communal areas continue to decline. The Property Manager deserves recognition for her hard work, but the management needs to support their staff and stop leaving leaseholders to deal with their shortcomings.
I wish to extend my heartfelt thanks to the Concierge team at the development. The team leader and staff members consistently exhibit professionalism, friendliness, and a true willingness to assist. They are attentive and cooperative, always addressing requests positively. What impresses most is their eagerness to go the extra mile for residents, whether managing deliveries, assisting with access, or addressing unexpected situations. Their patience, efficiency, and excellent communication skills contribute greatly to our peace of mind. It’s clear the team leader offers exceptional guidance, and they truly deserve recognition for their commitment and exemplary work.
I would like to express my sincere gratitude for the Concierge team at the development. The team leader and the staff members consistently display professionalism, friendliness, and a genuine willingness to assist. They are attentive and remarkably cooperative, handling requests with a positive attitude. What stands out is their willingness to go the extra mile for residents, whether managing deliveries, assisting with access, answering questions, or addressing unexpected situations. They demonstrate patience, efficiency, and excellent communication skills. Their reliability gives us, the residents, peace of mind, and it’s clear the team leader guides them with exceptional leadership. They truly deserve recognition for their dedication and outstanding work.
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